I'm having issues connecting the buds to the wearables app.
The buds will connect to my phone via blue tooth and I'm able to hear music. The issue is when I open wearables and try to connect to adjust ambient sound, equalizer, etc...it will not show a connected status. Status remains "Disconnected from earbuds".
I've cleared the cache on my bluetooth, uninstalled and reinstalled wearbles, and still i have this problem.
Go into android settings, apps and notifications, and scroll down and uninstall BOTH the galaxy wearable app AND the Galaxy Buds+ app. When I uninstalled previously I was doing it from the app drawer, which only showed the wearable app, so the other component was still hiding on my phone.
Turn off your bluetooth. I do this so that the wearable app has full control of all the steps.
Go to the playstore and ONLY install the galaxy wearable app. Do not manually install the plugin at this time!
Open the wearable app, select buds/buds plus, and go through the detection for your buds (open case, etc.)
During the install, the app will tell you you need the plugin. Let the app install it. I think my mistake before was that I installed the plugin from the play store manually and it did not connect right with the wearable app. Let the app do it.
When the plugin is installed, you'll have to go back to the app and I had to hit the circular arrow to continue.
During the install give the app/buds every permission that it asks for. You can revoke later if you want.
From here the app should complete the setup and the buds should be seen by the wearable app.
Apologies if this doesn't work for you, it is what fixed it on my phone.
Same issues on a S20 5G Performed all TS steps even reset the cell to Factory defaults no effect. Buds are working they can connect using the Android Bluetooth just this wearables app displays disconnected. Not sure why. Do we need to update the buds itself?
we ever goingto know what the fix to this is or you just going to keep asking for the info on the bottom of the case? ill be honest me eyes are so bad I cant read whats in the bottom of me case so.... spend this kind of money and have these problems is a joke.
I would also recommend unpairing and repairing your buds from the Weables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data.
If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar
