Galaxy Buds Series allergic reaction

[JoeE2009]

I, like so many others, am having severe issues with my ears after wearing my Buds Pro. I awoke this morning at 3:30 with very wet ears. They also are very itchy.

This is the second time this has happened. The first time I had the same symptoms. But, after my ears began to heal, the flaking and extreme itching began. I noticed it began not long after wearing them. I discontinued use.

Last night, I wanted to try again. I wiped down the silicone tips with alcohol. I wore them for roughly 10 minutes and here we are. Wide awake on a work day with awful symptoms.

I own multiple Samsung devices. My televisions (2), 4K UHD Bluray, sound bar and surround sound, phones, tablets and I just bought the Galaxy Book Go. I love that I can connect everything. Needless to say, I am disappointed in the Buds.

What can be done to make this right? Thank you. 

[BigHustle]

Fortunately my reaction was minor compared to yours, but I replaced the ear tips with memory foam tips I picked up from Amazon. That completely stopped the itching I was experiencing.

[useriSZHNjZR4B]

I am also having issues with this. I tried calling through phone number, live chats, and messages to mods and am getting absolutely nowhere!

[SamsungAdam]

Hey, just wanted to follow up. Are you still needing further assistance?

[SamsungAdam]

Hey, just wanted to follow up. Are you still needing further assistance?

[userGBKNiOTDWq]

Hi - did you get any assistance from Samsung? Experiencing the same EXACT issue and never in my life have I had an allergic reaction to anything. Really unfortunate! 

[SamsungAdam]

Thank you for reaching out. If you're experiencing this or similar symptoms please reach out to our support team directly: https://bit.ly/3fbRevo 

Can you please provide us with the following information:

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number from the bottom of the charging cradle:

[FrankZappa]

I'm just seeing all this and have been experiencing the same thing, irritation, itch, infection and then the flaking. I tried the memory foam tips on amazon, bit they didn't fit good. It really stinks because they sound so good. But I'm waking up at night from the annoying feeling in my ears. How do I get help?

[SamsungJoJo]

Hello @FrankZappa,

Thanks for reaching out. I'm sorry to hear that you are having to experience this. I will be happy to forward your case to our specialized team so they can reach out directly and assist you further. Could you please provide me with the following information in a private message? http://bit.ly/2GGYul4

Full Name:
Complete Physical Address:
Contact Phone Number:
Email Address:

Full Model Number:

Serial Number:

[usermZnLF2m052]

I thought it was a coincidence a couple weeks ago when I started having the feeling of ear congestion followed by fluid drainage and flaking. It resolved itself in about a week. Today, I used my Buds Pro again and now I'm having a difficult time hearing along with the same fluid drainage and flaking.

I have tried to contact Samsung without any luck whatsoever and none of the links to contact Samsung in this thread work. I might just contact Samsung through an attorney.

[Stephanie Nikki]

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