Galaxy Buds 3 Pro not properly charging

[Icy9739]

I have a problem with them with the charging, the earbuds won't properly sit in the case to charge, I'll place them in the case and I'll have one come out halfway charged and the other one fully charged, how do I fix this?

[MrXGeekX]

If your Galaxy Buds 3 Pro aren’t charging properly, try cleaning the charging contacts on both the earbuds and the case, and check for any obstructions or misalignment. Reset the earbuds by holding the touchpads for 7 seconds, and ensure they have the latest firmware via the Galaxy Wearable app. Test with a different charging cable or adapter to rule out accessory issues. Examine the earbuds and case for physical damage,

[Icy9739]

Alright thank you

[MrXGeekX]

Np

[Noobie]

It's because you've didn't leave in the earbuds for long in order for both of them to be fully charged. It's a normal thing

[Noobie]

But as for the other problem. Make sure nothings blocking it from charging

[Icy9739]

I'll put them in at the same time, it's something else

[Noobie]

Before you've put it in, were both of them at the same percentage or different.

[Icy9739]

Same, I just got them so idk might be lent in there I have to check

[Noobie]

Might be a battery issue