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‎06-01-2022
06:21 PM
(Last edited
‎02-08-2024
07:55 AM
by
SamsungRei
) in
Why I can't talk though my ear buds anymore but can listen to music and youtube
Solved! Go to Solution.
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‎06-01-2022 06:54 PM in
Galaxy Buds- Mark as New
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‎06-01-2022 09:20 PM in
Galaxy Buds![Community Manager Community Manager](/i/rank_icons/admin.gif)
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‎06-03-2022
10:28 AM
(Last edited
‎02-08-2024
07:54 AM
by
SamsungRei
) in
Hello there!
I know how frustrating it can be to not be able to talk through your galaxy buds. I will gladly provide some steps to help resolve your issue.
There are a few factors it could be to as why you are experiencing audios issues with your buds. Such as, you could be wearing the buds incorrectly or the buds may have accumulated dust or debris. Another factor could be outdated software, a low battery, and other different things.
Let's start by checking the fit of the Buds. https://www.samsung.com/us/support/answer/ANS00082785/
You can also try the troubleshooting steps, for audio concerns: https://www.samsung.com/us/support/troubleshooting/TSG01111323/
If all troubleshooting steps does not help, then I would recommend service on the buds.
You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html
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