So annoyed with my 3 pros... I WANT to like them, so much! But it is very rare that both connect simultaneously, and upon disconnect, neither show up for pairing/connection. I am forced to unpair and re-pair to get them to work correctly. Using a Fold 5, so technology should not be an issue. My Bose do not have this issue, EVER. And I am experiencing distortion during calls... These seem like a miss... Anyone else experiencing similar issues?
Hello, Welcome to the Community. We understand how frustrating disconnect issues are when you're trying to use your Buds. This article provides several troubleshooting steps, such as checking how the Buds are seated in your ears and making sure they are updated. https://www.samsung.com/us/support/troubleshooting/TSG01208805/
If you continue to experience the frequent disconnects, we recommend having the Buds serviced. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
