BUDS3 PRO NOT UPDATING

[eeah]

When I press the buds 3 pro option in my settings it says I need to update. When I press the update button nothing happens. I've tried factory resetting my buds and still the same issue. I can't access the buds setting at all. The only way I can change ambient mode or ANC is from the drop down.

[user_ams007]

Hello, Try checking the Galaxy store for a Software update, I believe that is what is happening please let me know if that helps resolve your issue

https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.accessory.budsunitemgr&cId=00000852...

[LongHiker]

@eeah Which phone are you using? 

[eeah]

S25. I Uninstalled and re installed multiple times. I tried checking for a plugin as well 😫

[dja2k]

My has the same problem, any update on a fix ?

[eeah]

@dja2k no I've been told to do the same things over and over again but I still have the same issue and I don't know how to fix it. I've factory reset my buds so many times.

[dja2k]

Yeah I've been at it also, nothing fixes it. I don't have my other buds2 pro to see if they have the same peoblem. Another problem to add to my list.

[thedjura01]

This doesn't work, I have the same problem, any solution?

[Samsung_Moderator · Accepted solution]

Thank you for reaching out, eeah. I can certainly understand your frustration with your Galaxy buds 3 pro not completing the update. I would recommend using the troubleshooting steps in this link: https://www.samsung.com/us/support/troubleshooting/TSG01200504/?msockid=1e319fd916b0646f26a4898e1723...

If you have tried all the troubleshooting steps provided and are still experiencing these symptoms, the next step would be a service repair. 

For in-warranty repairs: Please feel free to reach out to us directly via one of the following options and include a link to this thread.

1. Facebook: https://www.facebook.com/samsungcareus

2. Twitter: http://www.x.com/samsungcareus

3. Live chat: https://www.samsung.com/us/support/contact-customer-services/

4. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

5. Private message: http://bit.ly/46YZNoi

For out of warranty repairs, please give this link a try to set up service for your buds: https://www.samsung.com/us/support/service/locations/ or you can reach out to our customer service team directly at 1-800-726-7864.

For international devices, please reach out to a support team in your area for further assistance: https://www.samsung.com/us/common/visitlocationsite.html