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‎05-30-2024 07:58 AM in
Galaxy BudsSolved! Go to Solution.
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‎05-30-2024 12:38 PM in
Galaxy BudsHello, Welcome to the Community. We understand how frustrating it is to misplace the Buds.
There are three options for locating the Buds, but they are all use the SmartThings functions.
1. You can locate the buds using the Wearables app. Open the Wearables app and select Find my Earbuds
2. From the SmartThings app. Open SmartThings>Tap Devices>Tap the Buds
3. Using the Samsung Find app. https://galaxystore.samsung.com/prepost/000007282521
If the buds are out of Bluetooth range (32 feet), or if their battery is dead, the app will show the earbud(s) as disconnected and will not be able to locate the earbud(s). Additionally, the earbuds may not beep if there are foreign substances or debris blocking the IR sensor. This function cannot be used to locate a missing charging case.
If the app(s) are able to connect to the Buds to locate them, the Ring option should be available immediately.
If the apps are not functioning correctly, try the following:
1. Clear the app cache. https://www.samsung.com/us/support/answer/ANS00077611/
2. Uninstall and reinstall the apps. (You will need the buds to reconnect in the Wearables app when you reinstall it.)
3. Reset network settings on the phone.
If you continue to experience issues with the Find app functions, we recommend submitting an error report to provide the feedback to the developers. Open the Wearables app (while connected to the earbuds)>Tap the menu in the top corner>Tap the Settings icon>Tap Contact Us>Tap Error reports
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‎05-30-2024 12:38 PM in
Galaxy BudsHello, Welcome to the Community. We understand how frustrating it is to misplace the Buds.
There are three options for locating the Buds, but they are all use the SmartThings functions.
1. You can locate the buds using the Wearables app. Open the Wearables app and select Find my Earbuds
2. From the SmartThings app. Open SmartThings>Tap Devices>Tap the Buds
3. Using the Samsung Find app. https://galaxystore.samsung.com/prepost/000007282521
If the buds are out of Bluetooth range (32 feet), or if their battery is dead, the app will show the earbud(s) as disconnected and will not be able to locate the earbud(s). Additionally, the earbuds may not beep if there are foreign substances or debris blocking the IR sensor. This function cannot be used to locate a missing charging case.
If the app(s) are able to connect to the Buds to locate them, the Ring option should be available immediately.
If the apps are not functioning correctly, try the following:
1. Clear the app cache. https://www.samsung.com/us/support/answer/ANS00077611/
2. Uninstall and reinstall the apps. (You will need the buds to reconnect in the Wearables app when you reinstall it.)
3. Reset network settings on the phone.
If you continue to experience issues with the Find app functions, we recommend submitting an error report to provide the feedback to the developers. Open the Wearables app (while connected to the earbuds)>Tap the menu in the top corner>Tap the Settings icon>Tap Contact Us>Tap Error reports