Zfold 7 inner screen failure

[useryh7xWwJIkB]

I have been a fold user for years, had the zfold 5 and zfold 6 for about a year each.  Upgraded to the fold 7 and within less than a month the screen failed without any abuse.  It was working fine, I put it in my (empty) pocket and when I re-opened it the screen didn't work.  Just some random flickers that changed depending on how much I had the phone open.  Then I noticed hundreds (thousands?) of micro cracks across he screen.

Went to a service center they took pictures and sent do Samsung who refused warranty coverage saying it was "physical damage" and that I had closed something in the screen.  That is not true, it was literally just sitting closed in my pocket.

Buyer beware, the screen may have a fundamental problem, never had issues with my past folds.  Also the 12 month warranty is worthless if they can just claim you abused the device.

[GaryB82]

I have to admit, that does look like physical damage. It looks like someone took something and ran it back and forth across the screen.

[Robin621k]

It sure looks like the to me.

As an aside, I wouldn't be putting a $2000 phone in my pocket either, just saying.

[GaryB82]

Yeah to me that looks like someone damaged the screen.

[Wborio]

I have a fold 7. 3 months old inner screen pixelated in the fold last night while on YouTube. Out of no where. Today I opened the phone to a green, white and black screen. Phone has 0 damage. Had the fold 3 for over 3 years. Never had a problem. So yep. They inner screen is not reliable on these phones. 

[patriciostarr]

I used to do that nothing happened i even dropped my z fold 3

[SPACEMSH]

Where do you carry your phone then? I put my $2000 phone in my pocket. Works fine.

[Robin621k]

I carry my phone in a sling pouch across my chest. Have done so for a few years.

[userCwfGT0bZL7]

That's what we all need to do.Carry it in a sling pouch, right

[useryh7xWwJIkB]

I don't see how being in my pocket vs. a bag would matter for the inner screen if it is closed....