(Last edited by
SamsungJoJo
) in
I have been a fold user for years, had the zfold 5 and zfold 6 for about a year each. Upgraded to the fold 7 and within less than a month the screen failed without any abuse. It was working fine, I put it in my (empty) pocket and when I re-opened it the screen didn't work. Just some random flickers that changed depending on how much I had the phone open. Then I noticed hundreds (thousands?) of micro cracks across he screen.
Went to a service center they took pictures and sent do Samsung who refused warranty coverage saying it was "physical damage" and that I had closed something in the screen. That is not true, it was literally just sitting closed in my pocket.
Buyer beware, the screen may have a fundamental problem, never had issues with my past folds. Also the 12 month warranty is worthless if they can just claim you abused the device.
Those are cracks in the glass below the screen protector, The surface of the screen (screen protector is unblemished) here is another angle
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