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What do you when your charging port gets damp/wet?

(Topic created: 07-26-2025 04:02 PM)
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userKic5gQYUui
Cosmic Ray
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If the phone's are water resistant to a point what to do when the charger port gets damp/wet?

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Je655
Red Giant
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Devices with a water-resistant rating of IP68 and above (most of the Galaxy series) are equipped with a moisture detection sensor to prevent water damage to the device. If moisture is detected in the USB port, an error message will be displayed, and charging will stop.

• If the device is exposed to clean water. In this case, unplug your device from the charger, then wipe with a dry cloth or gently shake your device (5-10 times) with the port facing downwards to release any excess moisture. Place your phone on a cloth in a well-ventilated area, or dry with a fan.

• If the device is immersed to other liquids such as hot water, ice water, sticky liquids, alcoholic beverage (not clean water) with ambient temperature, it may affect to the device’s performance and appearance even if the device is rinsed with clean water and dry thoroughly

• When the device is exposured to sea water, the microphone/speaker/earpiece may be blocked due to salt or sand. Rinse the sealed devices gently with clean water and allow it to dry throughly with a clean, soft cloth

• Do not expose the device to moving water with force at high pressure

• Do not immerse the device in other liquids including salt water, ionized water, or soapy water, or alcoholic beverage

• If the device has been immersed in water or the microphone or speaker is wet, sound may not be clear during a call. Wipe the device with a dry cloth or dry it thoroughly before using it

Sources:
https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-...

https://www.samsung.com/sg/support/mobile-devices/can-samsung-mobile-device-submerge-in-sea-water/

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GaryB82
Galactic Samsung Care Ambassador
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Let it air dry and don't connect it to a wired charger while the port is wet only use Wireless charging to prevent any shorts 



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userKic5gQYUui
Cosmic Ray
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Thanks.
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GaryB82
Galactic Samsung Care Ambassador
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You're welcome,  And please don't use a wired charger while it's wet.



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userKic5gQYUui
Cosmic Ray
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I appreciate your time
patriciostarr
Black Hole
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Water resistant
GaryB82
Galactic Samsung Care Ambassador
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That's what they said 



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If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


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meself
Honored Contributor
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Interesting
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Solution
Je655
Red Giant
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Devices with a water-resistant rating of IP68 and above (most of the Galaxy series) are equipped with a moisture detection sensor to prevent water damage to the device. If moisture is detected in the USB port, an error message will be displayed, and charging will stop.

• If the device is exposed to clean water. In this case, unplug your device from the charger, then wipe with a dry cloth or gently shake your device (5-10 times) with the port facing downwards to release any excess moisture. Place your phone on a cloth in a well-ventilated area, or dry with a fan.

• If the device is immersed to other liquids such as hot water, ice water, sticky liquids, alcoholic beverage (not clean water) with ambient temperature, it may affect to the device’s performance and appearance even if the device is rinsed with clean water and dry thoroughly

• When the device is exposured to sea water, the microphone/speaker/earpiece may be blocked due to salt or sand. Rinse the sealed devices gently with clean water and allow it to dry throughly with a clean, soft cloth

• Do not expose the device to moving water with force at high pressure

• Do not immerse the device in other liquids including salt water, ionized water, or soapy water, or alcoholic beverage

• If the device has been immersed in water or the microphone or speaker is wet, sound may not be clear during a call. Wipe the device with a dry cloth or dry it thoroughly before using it

Sources:
https://www.samsung.com/uk/support/mobile-devices/my-device-displays-a-water-drop-icon-and-will-not-...

https://www.samsung.com/sg/support/mobile-devices/can-samsung-mobile-device-submerge-in-sea-water/
userKic5gQYUui
Cosmic Ray
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Great information 👍