Solved: Noticed a dead pixel on the first night of having ... - Samsung Community

Thismustbemine · ‎05-19-2022

I just bought a z fold 3 and I'm absolutely hooked. Except for the dead pixel on my inner screen. I noticed it my first night with the phone. It isn't always there, but when it is its the most annoying pixel in the world. Has anyone else had this issue? Is it covered under the samsung warranty?

Samsung_Moderator · ‎05-20-2022

Hello, I understand how disappointing dead pixels are. You can try the troubleshooting located in this article in an attempt to correct it. Pink lines or dead pixels on Galaxy phone or tablet's display

If the steps are not helpful, then it is recommended to have the phone evaluated by a certified technician. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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moe · ‎05-19-2022

It should be covered. You can request a replacement.

Samsung_Moderator · ‎05-20-2022

Hello, I understand how disappointing dead pixels are. You can try the troubleshooting located in this article in an attempt to correct it. Pink lines or dead pixels on Galaxy phone or tablet's display

If the steps are not helpful, then it is recommended to have the phone evaluated by a certified technician. You can use the following link below to request service. https://www.samsung.com/us/support/service/ or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

Original topic:

Noticed a dead pixel on the first night of having the phone

Original topic:

Noticed a dead pixel on the first night of having the phone

1 Solution