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Original topic:

Galaxy fold 4, no connection (mobile data, Wi-Fi, etc.)

(Topic created: 10-05-2022 07:23 AM)
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B76
Asteroid
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‎10-05-2022 06:06 AM (Last edited ‎10-05-2022 09:29 AM by Community Manager ) in 

Fold & Flip Phones

This is my 2nd foldable phone.

I love fold 3, so I switched to fold 4.
Ever since I have day 1, 
Network fail, lost connection, waiting for signal. Etc (it depending on the apps that I used)
It kept shows. Wifi, 4g, 5g it doesn't matter.
Even can't send in between watch 5 that I bought together. It take a few weeks to find out that it's problems with watch or phone. 
And it is phone problems, so contact to customer service. 🙄 
Of course they asking me reset the network setting on the phone.
And 2nd time, asked to factory reset .
Luckily I have warranty and care plus.
But they asked me send my phone and will test out ??
K. Then what phone I have ro use until then? It is not consistently lost signal it is randomly.
What is the best way solve problems? 
Is anyone having same Network issues??
 
 

 

 
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3 Replies
SolidBoss7
Cosmic Ray
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‎10-05-2022 06:32 AM in 

Fold & Flip Phones
Hey, man, sorry you're having this issue. Can you tell us what carrier you're with, what geographic location you're in, and what apps are affected?
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B76
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‎10-05-2022 07:23 AM in 

Fold & Flip Phones
It's tmobile. But as I mentioned, it doesn't matter. I'm on wifi with 200mbps still won't loading suddenly.
Any apps that using network isn't working.
Even samsung members won't open when you reply.
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Solution
Samsung_Moderator
Community Manager
Community Manager
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‎10-05-2022 09:47 AM (Last edited Tuesday by Community Manager ) in 

Fold & Flip Phones

Hello, We understand how frustrating it is when your phone is unable to maintain a connection to either mobile data or Wi-Fi.

This article provides the troubleshooting available for poor signal strength. It includes steps such as resetting the network, testing in Safe Mode, and a factory reset. https://www.samsung.com/us/support/troubleshooting/TSG01001598

For Wi-Fi connection issues, we have this article available: https://www.samsung.com/us/support/troubleshooting/TSG01001559/ 
If it is just the mobile data not working, and troubleshooting was not successful, you should reach out to your carrier for further assistance. 

When troubleshooting is not effective, the Samsung warranty provides repairs for manufacturer defects. To learn more about the warranty, please see this link: https://www.samsung.com/us/support/warranty/

Samsung provides two options for service.

1. Local service center locations: https://www.samsung.com/us/support/service/

2. Ship-in service. The ship-in service is approximately 7-14 days, including shipping times. A loaner device is not provided during this time. You can use the service locator link to create a ship-in service ticket or contact customer service at 1-800-726-7864.

If you purchased a Samsung Premium Care or Care+ membership with your device, this plan does cover repairs outside of the warranty. You can find more information about this plan here: https://www.samsung.com/us/support/samsung-care-plus/

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

 

 

 

 
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