userOTWCODoyAx
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3 hours ago
(Last edited
an hour ago
by
SamsungJoJo
) in
I was playing around with my phone, i wear hearing aids. I did something that now when I connect my Bluetooth to my car..I cannot hear the call. I'm forced to use the phone with my hands
1 Reply
Community Manager
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an hour ago in
Fold & Flip PhonesHey there @userOTWCODoyAx,
I can definitely assist with your concerns on getting your hearing aids back working on your phone properly.
Let's try a few troubleshooting steps below.
- Toggle Bluetooth: Turn Bluetooth off and back on for your phone.
- Restart Devices: Restart your phone and power your hearing aids off and on.
- Proximity: Keep your phone closer to your hearing aids.
Samsung & Hearing Aid Settings:
- Enable Hearing Aid Support: Go to Settings > Accessibility > Hearing enhancements > Hearing aid support, and turn on "Hearing aid compatibility".
- Connect via App: Try pairing your hearing aids directly through the Hearing Aid Support page in settings, not the main Bluetooth list.
- Check Audio Routing: In the phone's Bluetooth settings, tap the gear icon next to your hearing aids and ensure call audio isn't blocked or routed elsewhere.
Resolving Car Connection Conflicts:
- Forget Car Bluetooth: Go to your phone's Bluetooth settings and "Forget" or "Unpair" your car's system.
- Prioritize Aids: Once the car is forgotten, re-pair your hearing aids and try connecting again; this should force audio to them.
- Temporary Disconnect: If you need the car, disconnect your hearing aids from the phone's Bluetooth menu (Gear icon > Disconnect) when you get in, then reconnect them when you need them.
- Update Software: Ensure your phone's operating system and hearing aid app are up-to-date.
- Clean Pair: If problems persist, unpair the hearing aids from both the phone's Bluetooth menu and the hearing aid app, then re-pair them.
Please let me know if this helps. ๐