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Original topic:

Screen frozen

(Topic created: a week ago)
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wyelkins
Constellation
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Happened last night. Not sure why. Finally figured out how to restart it today. On so far. Dies this happen often? 
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Robin621k
Honored Contributor
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For those experiencing the same issue of frozen screen, soft reset fixes it almost all thr time.

Press Power and Volume down simultaneously, even when you get the power off menu, device will power off in a few more seconds and reboot!
USBetaModerator3
Beta Moderator
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Hello,

Thank you for your feedback on screen freezing issue.

To assist us in resolving this issue, we kindly ask you to submit an error report through the Samsung Members app on your device:

1. Open Samsung Members.
2. Navigate to One UI Beta Program > Beta Feedback.
3. Attach any relevant screenshots (if possible).
4. Ensure "Send system log data" is checked, then submit the report.

Important: Please submit the report within 15 minutes of reproducing the issue for accurate log data collection.

We sincerely apologize for any inconvenience this may have caused and truly appreciate your contribution to improving the Beta experience.

Best regards,
One UI Beta Team

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