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Original topic:

Goodix touchscreen device returning Code 10 after a BIOS update

(Topic created: 10-23-2024 06:30 AM)
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Aakash_Prasanna
Constellation
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‎10-15-2024 01:32 AM (Last edited a month ago by Samsung Moderator ) in 

Computers

I have resently bought a samsung book 4 360. The device asked for an update while i am about to shutdown, so i gave it okay, but it is an update for the BIOS, after that i didnt check the working of the touchscreen as i was using my stylus for that. One day i found that the touch with fingers are not working and went to my device manager and saw the error as below, i have tried resetting my entire PC to factory setting but still i am having the same issue, please help and thanks in advance...Screenshot 2024-10-15 135909.png

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2 Replies
Iain1972
Constellation
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‎10-23-2024 06:30 AM in 

Computers

Did Samsung respond to this as I have the same issue. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
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‎10-23-2024 09:43 AM in 

Computers

Hello! Thank you for reaching out! There are a couple of options you can try that may help. The first is to roll back the driver. When you are in device manager > Human Interface Devices > Goodix Touchscreen Device, right-click and go to properties. From here go to the driver tab and see if you have an option to roll back the driver. If you do not, you can try to uninstall the driver the restart the computer and Windows should auto-install the driver. If you are still having issues after that please make sure that Windows is fully updated by using the Windows key and typing Windows update and update from there.

 

If this doesnt help the last options would be serivce. Depending on your warranty you will have a few options.

 

- If your device was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service processed. 
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, for depot type products (Soundbars, Home Theater Systems, tablets, ect.) that require to be shipped we recommend you speak with our depot team for pricing and to have the service set up: 1-310-669-4334.

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