Original topic:

Galaxy Book4 Pro 360 overheating on monitor stand

(Topic created: a week ago)
335 Views
DrSPH
Constellation
Options
Computers

Bit perplexed ... 

I have two monitors attached to the Galaxy Book, which sits on a monitor stand platform between the two. 

DrSPH_0-1765635434551.png

As can be seen, the Galaxy Book is folded over in what I believe is called presentation mode. 

Now, the main vent for the laptop is on the bottom, which in this configuration, places it facing up, behind the laptop monitor. This would seem to provide ample ventilation. 

Why then does it overheat regularly?
It becomes warm to the touch, blacks out the screen, occasionally restoring itself in 30 - 60s, but it's not uncommon for it to black out and crash. 

Thoughts?

 

0 Likes
1 Reply
Samsung_Moderator
Community Manager
Community Manager
Options
Computers

Good afternoon and welcome to our community! I can certainly understand how frustrating this must be and am happy to assist you.

 

With regular consistent use, sometimes laptops can get a little hot, but shouldn't be overheating to the point of crashing the computer. Can you tell me if you've tried using the laptop outside of presentation mode and if it still overheats? When it does overheat, have you been on the laptop for a long time or does the length of time not matter? Also, do you turn the laptop off when it's not in use or do you leave it on at all times?

0 Likes