Original topic:

Galaxy Book2 Pro 360 - Fingerprint Reader Forgets My Fingers

(Topic created: Thursday)
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toolworker
Cosmic Ray
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Computers

The fingerprint reader works fine right after one or two fingers are programmed in.

After a while it starts requiring multiple taps. Eventually it doesn't recognize the fingers at all.

So I turn fingerprint recognition off, and then on again, and program a couple of fingers. And it works again - for a while.

Any suggestions? Any way to troubleshoot this?

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LongHiker
Galactic Samsung Care Ambassador
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Computers

@toolworker This can be related to weather and dryness of hands. My hands are extremely dry and I frequently have to recapture fingerprints on my devices whether it be a MacBook Air or a Samsung device. Often I can use captured fingerprints longer if I moisten my finger or add lotion before scanning.