Galaxy Book 4 Model np750xgk won't wake up after hibernation. I have currently turned hibernation off. I would like to turn it back on and use it to save energy. The last time it hibernated it took 15 minutes and a lot of random key presses to wake up. I of course tried the power button.
Hello, CA57, we are sorry to hear about your hibernation issue and would love to assist. Can you verify if the battery is fully charger? If the battery is fully charger, we'd recommend performing a hard reset. You can follow the instructions via our troubleshooting article https://www.samsung.com/us/support/troubleshoot/TSG10001516/.
