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06-05-2025 01:43 PM in
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06-05-2025 02:01 PM in
A Series & Other MobileIt doesn't reset any settings. It should help with overheating.
Wipe Cache Partition.
Turn off phone.
While powered down, press power key and volume up button simultaneously until the phone vibrates. Let go of buttons. You will now be in the bootloader. Using Volume buttons for scrolling, power button for Yes.
Scroll down to Wipe Cache Partition. Press power, scroll to Yes, press power. Reboot press power key.
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06-05-2025 02:09 PM in
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06-05-2025 02:25 PM in
A Series & Other MobileHello, Welcome to the Community. We understand the concern of the phone getting hot.
If you're receiving an overheating message check out the following link:
https://www.samsung.com/us/support/answer/ANS00076952/
You can also try the troubleshooting steps here: https://www.samsung.com/us/support/troubleshooting/TSG01001413/
We also recommend running diagnostics in the Members app under the Support Tab, and submitting feedback to Samsung: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Send-Feedback/ba-p/3001692
If you've tried troubleshooting above, when it comes to problems with the phone getting hot, repairs would be recommended. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.
For international customers, please use this link: https://www.samsung.com/us/common/visitlocationsite.html