Video calling another samsung galaxy user

[TheHyperian_16]

So my mom and I tried video calling each other. But I don't have the video calling option on my phone. Why is that? I have the Samsung Galaxy a50 using it on T-Mobile. Is there a feature I can enable?

[JoshQ]

Google duo is the best way to video call eachother. For some reason video calls won't always work through Samsung dialer. So use google duo and quality will be a lot better as well👍 

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[TheHyperian_16]

Yeah I understand thanks 🙂 but why is it that she has the option but I don't.

[Anonymous · Accepted solution]

Video calling is a carrier feature. If your device is unlocked, you won't have that option