Unable to view my notes on my Notepad app Galaxy A51

[A51Carol]

Does anyone know why my A51 Galaxy phone suddenly is stuck on the introduction page of my Notepad? When I try to continue it just goes back to that page and will not let me view my notes (which there are 2 years worth, some very important to me) or make new notes. I've tried restarting my phone, deleting the cache, turning wifi off and on and nothing works. This is a factory installed app and can't be deleted without losing all the notes. Anyone have any suggestions?

[Members_t3sNbZf · Accepted solution]

I found a solution.  Go into Playstore and bring up app.  It says "update".  After you update, click "open".  After that it works.

[A51Carol]

Omg it worked! Thank you, thank you, thank you!! 😊

[DLP24]

Thanks for the information! I did it and it fixed the problem.

[flyer1]

Can you write walk by walk instructions ? I'm sorry..just trying everything and need to contact family and others. Thank you