I have been experiencing issues with my phone for the last 2 weeks. My phone doesn't respond to touch (double tap to wake up) or lockscreen button most of the times. It responds after multiple attempts and at random intervals.
Hi venkyp, welcome to the Community, and thanks for reaching regarding your generally unresponsive buttons and touch screen. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny: https://www.samsung.com/us/support/troubleshooting/TSG01213974/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
Hi venkyp, welcome to the Community, and thanks for reaching regarding your generally unresponsive buttons and touch screen. Your Galaxy phone’s or tablet’s touchscreen is the main way of navigating your device, so we understand how worrisome it can be when the touch function isn’t working properly. However, there are some simple ways to get the touchscreen working again when it’s frozen, unresponsive, or acting funny: https://www.samsung.com/us/support/troubleshooting/TSG01213974/
If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: https://bit.ly/3hzZfw8 If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.
