Original topic:

Samsung music app

(Topic created: Tuesday)
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TheOT
Constellation
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Good afternoon. Samsung music app is not working. Error Failed to play track. Any solution? Thank you. 
6 Replies
emerf
Constellation
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I don't understand how it works. Is it connected to Spotify or is downloaded music on our phones go there?
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HenryWolbeck
Cosmic Ray
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Try a system reboot
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HenryWolbeck
Cosmic Ray
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Use the music side panel
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usernotadev
Supernova
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A Series & Other Mobile
What type of file is it maybe it's drm protected or not a playable music file extension like windows media audio wma.
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DogGoneIt1989
Cosmic Ray
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Clear cache in the app!
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You give precious little information.  Is this a track from your personal downloaded music or from a streaming app?  If it's your own personal music download it may be, as was mentioned above, the wrong format or DRM protected (meaning you can only play it on the device it was originally downloaded to), or the file could be corrupted.  If it's a streaming app, the fault likely lies with the streaming service.  Are you getting this error on all the tracks you try to play or a particular track?  The more details you give, the more likely someone is to give you a solution.  Do you go to the doctor and just say, "I don't feel well", or do you give more detail so you can get a diagnosis?

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