Original topic:

Samsung Galaxy A35 camera randomly takes screenshots

(Topic created: 2 weeks ago)
476 Views
J-69
Asteroid
Options
A Series & Other Mobile

I have the Samsung Galaxy A35.

It doesn't matter if I turn off the screen or leave it on before putting the phone in my pocket, every now & then, the phone's camera will take 1 or more screenshots.
I've checked the the camera's Settings & cannot find anything that may help.

The About Camera shows a Snap Inc. Privacy Policy (so I assume the camera is associated with Snap Chat?); but if I tap Contact Us, I am sent to Samsung Members.

I'd like to know:
1. Why the camera takes automatic screenshots
2. If there is a problem with the phone/camera
3. If there is anything I can do to stop this

3 Replies
realaud
Honored Contributor
Options
A Series & Other Mobile
If you have the button set to double click to activate the camera, accidental brushes against the button in your pocket will cause photos of your pocket to be taken. Turn that setting off. Settings/advanced settings/side button. Turn off side button actions. The camera is meant to be able to take pictures without unlocking the phone, that's why it doesn't matter if the phone is locked. Also, if you have on-body detection set to keep the phone unlocked, it's gonna do stuff in your pocket. If you have your screen shot activation set to "palm swipe", turn that off too. You can still take screen shots when you want by the icon in the quick panel.
0 Likes
J-69
Asteroid
Options
A Series & Other Mobile

I checked my settings &:
1. My side button double-click is set to open the Samsung Calendar.
2. On-body detection is set to Off.
3. Show palm was turned On.  I turned it Off.

Hopefully that's where my situation came from & will stop now.

Thank you for the reply & information.

0 Likes
lesliehens02
Constellation
Options

I am having a similar problem.

I am getting notifications (which is weird, because most of my notifications are turned off, and I don't know why/how I'm getting them) asking if I want to see my screenshots from today, even though I haven't taken any. When I look at it, it's a random screenshot taken of MY phone screen. I looked in my Gallery, and there were about a dozen of these, going back almost 2 weeks.  Several were of my home page, others were from various activities that I had been engaged in, such as games, surfing, and one was a screenshot of what looks like my phone keypad,  with various numbers and ** across the top, and "emergency call" above that, which was definitely not taken by me, even accidentally, as I have never seen that before. Do you know what's going on? Does someone have access to my phone? 

I saw what you said to do, and did it. However, it's not a random picture of the inside of a pocket or purse or whatever, it is a random screenshot of MY phone's screen, when I'm using it and not taking screen shots (Yes, I am sure, not even accidentally.). Also, why am I getting notifications, that are turned off, and who is sending them? Should I send you a copy of the screen shot I am talking about? I've deleted most of the others, but this one is so weird that I kept it.

0 Likes