Poor Service by Samsung

[raj31oct19]

It is 1 year I purchased Samsung A55 and I am yet to get the update of UI 7 and Android 15.  Whereas, the new phone A56 is already coming with UI 7 and Android 15.  A series has already been bestowed with the latest Android.

After sales, they are least bothered on the update and service.

Very poor service.

Rajesh

[NitsuaNoslen]

Their last years flagship S series still dosnt have it... you paid a fraction of what those guys did garunteed.

[raj31oct19]

I dont care who gets it and I have paid a fraction of what other did, others might have got money through some fraudulant activities, I dont care.  Mine is a hard earned money and every penny counts.  One year is a long period for any update after release.

[Robin621k]

You will get Ui7, when will it come to your device, best guess is end of April or sometime in May.

[mizfitz13]

i assure you that I worked hard for the money for my phone. your disappointment in software doesn't mean I'm a criminal for having more expensive hardware.

[Tidbitty]

Seriously? Buy a Pixel or a iPhone if this bothers you.

Why i say this? Apple and Googlr write the code. It has the least amount of options and they can develop their OS right next to their products which gives the illusion it's "great service". Other OEMs do not get the code until Google is ready to give them code. This is often AFTER they finished their devices. This also gives the illusion that all devices code is finished and released at the same time. Their flagship could have been done months ago while all their others were done much later and decided to release it all at once.

Not to mention more options and more services REQUIRES more code and development time. Of course NEWER DEVICES will get lead development times.

If you really think this is BS go try and make a few prototype device and wait for Googles code.

[raj31oct19]

Everyone wishes to see the latest updates in their devises at the earliest.  Comparing with other brands and devices does not solve the purpose.  Put it into practice as advertised. 

[Tidbitty]

It puts things into context and should reduce unrealistic expectations. As I said try making a few device and wait for Google to give you code. As I said Google for example makes it look like they can do it(often used reasoning why Samsung can). Difference between Samsung and Google is who writes the original code. Also Google gets drivers first for their hardware as well. Once they finish each module then Samsung and the like will get the modules and then wait for hardware manufacturers give drivers or reuse old drivers which may cause bugs. They may want it the earliest they can but complaining about it doesn't make it happen faster. I bet if they did it fast then all of you will complain about bugs and wished they did more testing. Happens every year with every device forum.

[Leapyear68]

Apple has NOTHING to do with one ui 7 in any way, shape or form. It is a completely different Operating System!

[Tidbitty]

Duh...

People always use Google and Apple as an example how they can update their devices while they have to wait while XYZ device already has it.
I am pointing out their development cycles work which are IDENTICAL. Samsung can't do it that way. It's IMPOSSIBLE. The only way they can do it they way would be to write their own OS. Tizen remember? They got mad push back from Google AND even their fan base.