Phone Not Charging

[Reelz31]

I've been having problems with my phone not charging right

[RichardBernardHolden]

Maybe your phone's charging port has dirt in it or it might be malfunctioning

[Reelz31]

I'm not sure all I know is I've tried everything so far but it still won't work no matter what I do

[RichardBernardHolden]

Than its most likely defective, you might wanna get it looked at in a electronic repair shop

[Samuel874]

Does it charge when it's off?

[Reelz31]

I think so

[user5BnhDMcGN5]

Not charging all the way up it keeps stopping at 84 or 85

[OoYORIoO]

@user5BnhDMcGN5
@Reelz31

On your Samsung Galaxy Phone:

1. Tap "Settings"
2. Type in the Search Bar "Battery"
3. Look for "Protect Battery"
4. Look for "Protect Battery" and be sure the Slider is OFF! (If the Slider is ON this will limit the charge of your Battery to 85%)

***Please Note: That these Instructions are for Android 14 ONE UI 6*** But ensuring that Battery Protection is turned OFF will fix the charging max limit of 85% you mentioned. You can go into Device Care if running Android 13. And check your Battery Protection there!

[user5BnhDMcGN5]

I don't think it doing anything because it been charging all night and just go as high 85 percent

[OoYORIoO · Accepted solution]

@Reelz31
@user5BnhDMcGN5

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Galaxy Phone.

I'd like to offer a few potential Solutions for you to try.

Have you tried using another Charger with your phone? Be sure it is (Designed for your Samsung Galaxy Phone) Older Chargers and other Non Samsung Branded Chargers will cause Damage to your Battery and Charging Faults as well.

Please follow these instruction EXACTLY as I have instructed.:

1. Turn off your Galaxy Phone Completely.
2. Press and hold the Volume Up button and the Power button at the same time.
3. Keep holding until you see the Android recovery menu appear.
4. Use the Volume down button to highlight “Wipe Cache Partition”.
5. Press the Power button to select it.
You will see a confirmation message, select Yes to confirm.
6. Scroll up to "Reboot Device"
7. Press the "Power Button"

Your Samsung Galaxy Phone will reboot and the "Cache Partition" is now wiped.

Once your Samsung Galaxy Phone has rebooted. Try plugging in your charger (Designed for your Samsung Galaxy Phone)

Additionally, if you have found that these potential solutions don't resolve your issue. Please contact the Retailer or your Wireless Carrier for additional Support. You can also contact Samsung Customer Care. I will provide you with the information here.

Please contact Samsung Customer Care: 1-800-SAMSUNG

You can find support at Samsung's Website here:

https://www.samsung.com/us/support/contact/

Or if you prefer you can also send a private message with your full model and serial number and the information below to a Samsung Moderator. @Samsung_Moderator

Thank you for using the Samsung Member's Community and thank you for your question regarding your Samsung Galaxy Phone. Thank you!