I have a Galaxy Express phone that worked fine until recently. Now it intermittently displays an all-orange screen. Sometimes it works fine and other times it gets into this orange mode. When in the orange mode it doesn't respond to any buttons. If you quickly push the button (don't hold it down or the phone will restart) on the right side that turns off or restarts, the orange screen goes away briefly, but then comes back.
And other times the phone behaves just fine. I'm worried that the phone will completely quit one of these days and i won't be able to retrieve the information on it.
I understand how frustrating this is. Have you checked to see if Comfort Mode is being activated when the orange screen appears? Have you recently installed any new apps? I recommend backing up everything and doing a factory reset to see if the issue returns. https://www.samsung.com/us/support/answer/ANS00062029/ If the orange screen appears after resetting the phone, it would be recommended to have the phone evaluated by a certified technician. For service options within the U.S., you can use the following link: https://www.samsung.com/us/support/service/ or contact customer support by calling 1-800-726-7864.
I understand how frustrating this is. Have you checked to see if Comfort Mode is being activated when the orange screen appears? Have you recently installed any new apps? I recommend backing up everything and doing a factory reset to see if the issue returns. https://www.samsung.com/us/support/answer/ANS00062029/ If the orange screen appears after resetting the phone, it would be recommended to have the phone evaluated by a certified technician. For service options within the U.S., you can use the following link: https://www.samsung.com/us/support/service/ or contact customer support by calling 1-800-726-7864.
