I need help getting my phone(galaxy a23 5g) to work properly with networks. I've contacted my carrier multiple times, I've spent days on the phone with Samsung and my Carrier and they both blame the other for the issue. I've tried network setting resets, ive gotten a new SIM from my carrier and even brought my phone to their in person store and they couldn't find what causes the problem making my phone only work in 5g networks. I also have issues occasionally connecting to wifi networks particularly mobile hotspots it will often say it doesn't have internet while others using the same network have a perfect connection.
Please help. I'm so sick of not being able to use my phone most of the time and the network service i pay for. Its costing me so much money and time for something im barely getting to use. I bought the phone literally 2 months ago and have spent literally hours and days on the phone trying to fix the issue ever since.
What is the model number? When I had AT&T, I found a lot of dead zones nationwide. You never said whether your housemates had the same phones and carrier
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