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04-21-2025 03:27 AM in
A Series & Other Mobile- Mark as New
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04-21-2025 04:05 AM in
A Series & Other MobileCan you post a screen shot? Is it your whole phone or just images? It is entirely possible that your display is failing and needs to be replaced. You can run diagnostics through the device care settings on your phone. Your next step would be to just simply restart your phone and see if that clears it up. If it does not, your next step would be to clear your phone's cache partition. To clear the cache partition:
1. Power off your phone. Hold Power and vol up buttons until Samsung Logo appears
2. Let go of both buttons when you see the Samsung Logo appear on screen. There will be a delay while it enters recovery mode.
3. Use the volume buttons to navigate through recovery menu options and highlight “Wipe Cache Partition.” Press power button to select this option . Confirm by navigating to the yes response and tapping the power button to select.
5. When wiping cache partition is complete, "reboot system now" should be highlighted; press power key to select it. The phone will reboot as normal.
If that does not help, you will need to do a factory reset (back up anything important first). After resetting, before you log into your Google and Samsung accounts, make sure everything is displaying normally. If it is, go ahead and restore your backup. It is unlikely that whatever is causing this issue is captured in your backup.
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04-21-2025 04:10 AM in
A Series & Other Mobile