I have a galaxy A54. I was inside of my secure folder. I tapped on my banking app and I got a little "notification bubble" at the bottom of the screen.
The notification said this app has a bug. Trying clearing your cache. At the bottom of the notification it said "close" on the left and "clear cache" on the right.
I clicked clear cache and then it gave me the open to open the app. I clicked open. It took me to the log in page, but then I got paranoid and didnt log in.
Is this normal Samsung behavior or do I have malware on my phone? If this is a silly question I apologize. I've never seen this happen before and I became suspicious.
If you've never before seen that behavior from your banking app and it wasn't recently updated, there's a good chance you may have picked up malware. Go to settings > security & privacy > app security, and turn on app protection. Follow the prompts to run a malware scan.
Maybe? If it were me, I'd still be a little suspicious. You could try uninstalling & reinstalling your banking app to see if that behavior persists.
You may also want to try contacting the developers of the app to see if it's supposed to do that. If they say no, you'll know you have something in your system that shouldn't be there. You could then uninstall all your third-party apps and reinstall them one by one, starting with your most needed apps. It'll be a pain but it's just a thought.
Here are a few things you can try that may help. First, try booting the phone into Safe Mode. To do this, press and hold the power button (side button) until the power menu appears. Then press and hold โPower offโ until the Safe Mode option shows up, and tap it. In Safe Mode, only system apps run. If the problem doesnโt happen there, it usually means a third-party app is causing it. You can exit Safe Mode anytime by restarting the phone and unlocking it normally. Second, you can go to Settings โ Apps, find the app you suspect, and Force Stop it. Iโd recommend trying Force Stop first before uninstalling anything. As a last resort, if the issue keeps happening or an app keeps reinstalling itself (and it doesnโt appear in Safe Mode), you may want to do a factory reset. โ ๏ธ Keep in mind: a factory reset will erase all data. Make sure you back everything up and write down your Google and/or Samsung account info, since youโll need to sign back into whichever cloud account your phone is linked to.
Hey RayDawg4762! Welcome to Community!! No one wants to have an app telling them there may be a bug. I recommend following the advice of Mujibar and mrnotgood. Please reach out if the steps provided do not help.
