Mindwalkuplz
Constellation
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday in
A Series & Other MobileI called..no help..called Police...no help...went to Spectrum...changed SIM..Changed password 3 times...had them LOCK my account down..no help...told them he can mess with my bandwidth..no help!
What do I do???!!
Solved! Go to Solution.
Reply
1 Solution
Accepted Solutions
Solution
realaud
Honored Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday (Last edited yesterday ) in
A Series & Other Mobile
Sounds like your router was compromised and was your initial point of entry. If you don't reset or replace it, the exploit will continue. From a device that is not compromised that is NOT connected to *your* wifi, change all your account passwords - email, Google, Samsung, Spectrum. Sign your phone out of Google and Samsung. Factory reset your phone, but do not set it up until you replace or reset your router and create a new SSID and wifi password. Do not forget to change the default password on the router (that's one eay they get in). After the router and new network is set up, then you can set up your phone again. Sorry this is happening to you, but this is not a Samsung issue.
Reply
2 Replies
Oxford
Honored Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday in
A Series & Other Mobile
I think you have one of two choices. Number one, ditch the phone completely and get a new phone. Number two is to give up cell phones and to go back to using only a landline.
Reply
Solution
realaud
Honored Contributor
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday (Last edited yesterday ) in
A Series & Other Mobile
Sounds like your router was compromised and was your initial point of entry. If you don't reset or replace it, the exploit will continue. From a device that is not compromised that is NOT connected to *your* wifi, change all your account passwords - email, Google, Samsung, Spectrum. Sign your phone out of Google and Samsung. Factory reset your phone, but do not set it up until you replace or reset your router and create a new SSID and wifi password. Do not forget to change the default password on the router (that's one eay they get in). After the router and new network is set up, then you can set up your phone again. Sorry this is happening to you, but this is not a Samsung issue.
Reply
