My A53 I bought brand new and have had it for only a year or so still owing money on it, I'll be on Google, fb, ect.. And outta nowhere it will crash, freeze for afew seconds making a weird sound before restarting! Did I make a bad decision going with samsung... I've tried a soft restart ,factory reset an yet it still does it... I'm outta ideas and am ready to throw it against a wall ! (Not really tho frustrated)
Hello, I understand your frustration with your device freezing and restarting randomly. There are a few troubleshooting steps we can go over to get the device back working properly.
First verify that your device is up to the most recent update: open Settings, navigate to Software/System Update, check for Update and Install if one is available
Clear the cache on your device: Power off your device, hold down the Power and Volume down buttons together, continue holding down the Volume button until the Samsung Logo appears, use the Volume buttons to select Clear Device Cache and use the Power button to select, Restart the device as normal
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.
Using Safe mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the device itself.
If the issues do not appear while in Safe mode, the problem is caused by a downloaded app, and it should be uninstalled.
The next step would be to perform a Factory Data Reset which you stated that you have already performed.
If you are still experiencing issues after performing the troubleshooting steps, please visit a Samsung walk-in Service Center or you can schedule a repair service online.
Hello, I understand your frustration with your device freezing and restarting randomly. There are a few troubleshooting steps we can go over to get the device back working properly.
First verify that your device is up to the most recent update: open Settings, navigate to Software/System Update, check for Update and Install if one is available
Clear the cache on your device: Power off your device, hold down the Power and Volume down buttons together, continue holding down the Volume button until the Samsung Logo appears, use the Volume buttons to select Clear Device Cache and use the Power button to select, Restart the device as normal
Certain downloaded apps can make your phone or tablet freeze, crash, or lag. Some apps can even affect camera functionality, cause audio issues, and affect network connectivity.
Using Safe mode disables all downloaded apps and loads only the original software that came with your phone or tablet, allowing you to determine if the issue is caused by an app or with the device itself.
If the issues do not appear while in Safe mode, the problem is caused by a downloaded app, and it should be uninstalled.
The next step would be to perform a Factory Data Reset which you stated that you have already performed.
If you are still experiencing issues after performing the troubleshooting steps, please visit a Samsung walk-in Service Center or you can schedule a repair service online.
