Galaxy A11 screen will not time out

[marco420]

How to get your phone to timeout without using a earphone or charger plugged in??

[userXVf0MItqld]

I think settings display screen time out

[marco420]

Tried that multiple times and doesn't work..

[SamsungRei · Accepted solution]

For issues such as this, please try running in Safe Mode to check that none of your third-party apps is the culprit.  If the problem remains while in Safe Mode then as a last resort please backup all your unsaved, locally stored files and factory reset, starting 'as new' in order to give the phone a fresh start.  

If factory resetting doesn't help, Then service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky