Original topic:

Camera lens damage

(Topic created: a week ago)
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Hayyan
Constellation
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A Series & Other Mobile

image

I have an A54, made in India, eversince I got it I noticed that the images looked odd, but I didn't know why until now
The camera shows a red circle in the middle while shooting, which seems like lens damage
And I bought it this way, it's been like this since the day I got it, and now the warranty had ended so if I want to fix it I have to pay from my own pocket to do so
Really disappointed in Samsung, and allowing phones with damaged lenses to be sold to the public shows severe negligence from the company

1 Solution


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Solution
GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

I took a closer look at the picture you shared, and I didn’t spot a red circle anywhere. As @realaud pointed out, if it was there from the start, why would you wait a whole year to get it checked out? And since you waited until the warranty expired to try and fix it, you’d be responsible for covering the repair costs.



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3 Replies
realaud
Honored Contributor
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A Series & Other Mobile
You got a phone that had damage from the start. You don't know how or when it got damaged, yet you are blaming Samsung for your failure to remedy the situation while it was still under warranty. Could be a factory defect, could have been damaged in transit, could be you pointed the camera at a light source and damaged the iris. This means you had the phone for an entire year. So, tell me how Samsung is at fault?
Solution
GaryB82
Galactic Samsung Care Ambassador
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A Series & Other Mobile

I took a closer look at the picture you shared, and I didn’t spot a red circle anywhere. As @realaud pointed out, if it was there from the start, why would you wait a whole year to get it checked out? And since you waited until the warranty expired to try and fix it, you’d be responsible for covering the repair costs.



If you've found my post to be helpful, Please like my Comments ✓✓✓.
If my response resolved your issue, please press the Like and ✓✓✓ to Accept as Solution button.


realaud
Honored Contributor
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A Series & Other Mobile

I see the "pink" spot. To me it looks like a reflection or shadow, but if it appears in every picture, it *could* be a defect. The OP should have included multiple shots for reference which does not change the fact that if he noticed it right away and continued to notice it, he did nothing to try to get it fixed or replaced.