Camera App Lagging and Shuttering

[noahdavi1331]

Hello,

My Samsung A14 5G has a laggy and shuttering camera app.

I don't know if it has to do with my recent software upgrade or it has to do with my phone itself.

Please help with what I can do about this.

[Veennful]

It sounds like a software issue. This happens to my S24+ when I use the 12 MP camera, but not my 50 MP camera

[noahdavi1331]

What One UI version do you have?

[Veennful]

One UI 6.1

[noahdavi1331]

I hope samsung fixes this for my phone

[LongHiker]

@noahdavi1331 How much free storage do you have on your device? If your phone is nearly full (low amount of free storage) it's operation can be slower as it struggles with no space for temporary information. 

[Samsung_Moderator · Accepted solution]

Hello, thanks for reaching out about your camera lagging. I can understand how frustrating and inconvenient it is for the camera app to not function properly. If your phone is displaying a "Camera Failed" message, freezing, lagging, or the preview is not working, the good news is that it's most likely a software issue and not a physical problem with the camera. This guide will walk you through the troubleshooting: https://www.samsung.com/us/support/troubleshooting/TSG01001329/

If the troubleshooting is not helpful, the phone will need to be evaluated by a certified technician. For service in the U.S., you can take the phone to a local U.S. walk-in service location https://www.ubreakifix.com/samsung or to ship the phone in for service, please reach out to us via one of the following options:
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If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html