A series phones not activating right.

[SkillciaX]

I am beyond fed up with the A series phones not activating right at Best Buy. These phones have not been activating properly since we got them in February. Tried scanning IMEI 2 and it doesn't make a difference. The device does NOT prompt an esim download despite saying "preparing a mobile connection".

Verizon specifically will NOT send a notification to someone's email when they cannot text a customer a link to their phone....

There's no failed activation support from Samsung nor Verizon for Best Buy employees. 

Please make a universal phone that can be activated with any carrier. And make the A series phones work... I will NOT activate these phones until they're properly working and I can get failed activation support for best buy employees without having to send them to a corporate store.

[GALACTUS27]

A series phones are budget ones with plenty of limited features

[SkillciaX]

That was the whole reason behind the activation though. Customer only got approved for $50 spending limit. We had $100 off unlocked activation promo. 

We're talking Samsung, best buy and Verizon which are all major players in activating phones... the phones should be recalled or something if they can't activate properly... that's the whole reason a phone exists.... 

[meself]

It's not samsung its verizon with issue

[GALACTUS27]

Only go for s series

[meself]

I think its a verizon issue seen mentioned from time to time problems with esim activation

[GALACTUS27]

Verizon should fix it or give you a refund

[SkillciaX]

I'm the best buy employee who ended up having to give her a refund because at the end of the day I want to do the right thing for the customer.

[GALACTUS27]

Is it an e-chip or sims card

[SkillciaX]

Coreblue activations forces us to use esim.