After installing prompted software update on my Samsung AI Bespoke Ventless Washer/Dryer Combo late December I am unable to run the "Self-Dry" Product Care cycle. When I press "Clean Now", I am shown an empty screen without the dryer activating the dry cycle.
In addition, the only non-service cycle shown in the main screen is "AI Opti Wash&Dry". All additional washer and dryer cycles have been removed.
Update: I unplugged my machine for about 5 minutes and when I plugged it back in, everything came back. I read where this will reset the board and it worked in my situation. Hope this helps.
I have the same issue with my Model WD53DBA900HZA1
My combo recently underwent a software upgrade, but unfortunately, a significant bug that wasn’t thoroughly tested before its release is causing issues. I’m currently using Controller Version WD.5.0.31, and the “more cycle” button is completely unresponsive. Clicking on it doesn’t do anything, and when I try to start the last set cycle, the progress window remains blank. There’s a “cycle” breadcrumb on the right side of the window, but there’s no way to go back to the main menu.
As a workaround, I have to use the SmartThings app to manually set the cycle option and send it to the washer.
I kindly request that bug is logged for this issue so that it can be prioritized in your next release.
Update: I unplugged my machine for about 5 minutes and when I plugged it back in, everything came back. I read where this will reset the board and it worked in my situation. Hope this helps.
