Refund link stopped working after attempting to input required information twice.
Link is no longer usable and can not find who to contact to resolve this from Citibank or Samsung.
Contacted Samsung - They indicated that Citibank would have to solve issue.
Contacted Citibank - They indicated that Samsung would have to solve the issue.
Problem was that the link used was in an email and one of the items needed to be entered was account number. We entered the bank account number where the money was going. The system wanted the Samsung account number that could only be found in a text message sent to cell phone.
Hello. Welcome to the Samsung Community. This is a community of Samsung users attempting to assist other Samsung users with their Samsung products and services. I'm sorry to hear of your situation, but I don't expect that their is anyone here that can assist you. We do have content managers; however, they are often here just to remove spam or deal with posts that do not meet the community guidelines.
It would be best to continue to reach out to Samsung directly via the Support tab in this app.
I wish you the best of luck with your problem and hope you find a resolution soon. Please return and post any updates and/or outcomes here for the benefit of those in the same or simular situation that may come across your post.
Good evening and thank you for reaching out! I'd be happy to assist you to the best of my abilites. I know how frustrating this is and have looked into your case. It seems we have ticket number 513827313 open for our specialized team to take a look at. If you'd like, you are more than welcome to send me or any of the mods here a private message with your full name and link to this post so that we can see what we can do for you 🙂
