Cannot find/use smart care app for washer

[userCIhllxwP7B]

We have a WA54R7200A/WA50R5200A Washer that hasn't really worked from about 6 months on.  In the manual, it tells me to download the SmartCare Laundry app from the iPhone app store.  From what I can read, this app no longer exists, and I need the Samsung SmartThings App.  I downloaded.  When I go to sign in, it tells me my account was created with my Google Account, and to use it to sign in;  however, the sign in screen gives no option for that.  It only says --- over and over -- enter your email address.  At a loss.  The only way it seems I can get codes concerning the crazy machine is via the app, but I can't even get the app to let me sign in.  This is just one of MANY problems.  I have called the help(less) line several times, and talked once for several hours and no help.  Can anyone at Samsung help?  

[Samsung_Moderator · Accepted solution]

Hello there, thank you for reaching out regarding the washer and the application concern. It will be my pleasure to assist and I would like to provide some resources we have available to proceed. 

You can review this troubleshooting article here- https://www.samsung.com/us/support/answer/ANS00082522/ on how to connect to the application.

I also recommend reviewing this troubleshooting article as it has very helpful information regarding the connectivity matter- https://www.samsung.com/us/support/troubleshooting/TSG01003481/. 

As a final precaution, I located this article- https://www.samsung.com/us/support/troubleshooting/TSG01001496/ as it may be a concern with the application itself and this is very informative in that aspect. 

If you need or have any further questions please contact directly using any contact method listed below:

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