Original topic:

I want my a I to be turned off, but I can't open links

(Topic created: 07-14-2025 05:16 PM)
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Asteroid
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Please help
13 Replies
Mujibar
Honored Contributor
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You're gonna need to actually describe the problem if you want people to help you. You're unable to open links - we understand that much. Links from what? Text messages, email, browser? Provide some detail.
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Asteroid
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I am not going to tell you my email because it has my name in it
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Mujibar
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I wasn't asking for your email address
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SolveForce
Galaxy
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It sounds like you might be dealing with two different issues at once. If you're having trouble opening links, it's probably not directly caused by AI features on the device. Here are a couple of things to try:

1. Check your default browser setting
Go to Settings > Apps > Choose default apps > Browser app and make sure a browser like Samsung Internet or Chrome is set.


2. Try clearing the app thatโ€™s failing to open links
If links arenโ€™t opening from a messaging app or email, go to Settings > Apps > [that app] > Storage > Clear cache.


3. To disable AI features
If you're trying to turn off Samsungโ€™s AI features like Galaxy AI or suggestions:



Go to Settings > Advanced intelligence

Toggle off anything you donโ€™t want running (like Suggestions, Live Translate, Summarize, etc.)


If you can clarify what you mean by โ€œAI interfering with links,โ€ Iโ€™d be glad to help more directly. It could be something simple in the background causing a conflict. You're not alone โ€” weโ€™ll figure it out.
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