Original topic:

Galaxy Tab S9 Ultra problems with Wifi 6

(Topic created: 12-06-2023 05:21 PM)
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forestation
Asteroid
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Tablets

Bought a Galaxy Tab s9 Ultra last week and have had issues with Wifi 6.

The tablet would establish a connection with my Wifi 6 router, but then every few minutes (sometimes even more often) the browser will time out when loading a page and the tablet settings will show "Connected without internet" next to the Wifi connection.

I've tried resetting the tablet's network settings and also powering cycling my router, and the problem has persisted. Other people online have reported the same or similar problems, but I wanted to clarify based on my own experience:

1. The problem is occurring with my Wifi 6 router. (Some have speculated the issue may be related to Wifi 6E.)

2. The problem seems to only occur when the Wifi signal is moderate or weak.  More specifically, the problem occurs when my tablet is in the next room from the router (~30 ft. away), but not when it's in the same room (~10 ft. away).

3. I have a Tab S7+ and the Wifi works normally when connected to the same router.

4. Changing from randomized MAC Address to fixed MAC address didn't help.

5. Changing the Wifi encryption from WPA2/WPA3 to WPA3 or WPA2 didn't help.

Can we get Samsung to officially acknowledge the issue and give an ETA for resolution?

31 Replies
bill-e
Cosmic Samsung Care Ambassador
Options
Tablets

I would Power cycle the router and  "forget" the ssid on the tablet and then connect again once the router is back on. I would also connect to the 5g ssid to begin with and check your speed there. 

 

** If my response helps, please click on Like (Heart). If I resolved your issue also please click on Accept as a Solution so that others can benefit.

Bill
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Galaxy Fold 6 512g(VZW), Galaxy Book (original, VZW), Tab S8 Ultra, Tab S4, Galaxy Watch7Ultra(VZW),Galaxy Watch6Classic 47mm(VZW), M8 Smart Monitor, NEO 55" QN90D TV, Buds Pro
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hoss31
Constellation
Options
Tablets
I have a galaxy s9 fe tablet, purchased in Jan 2024, It sits on a desk near my couch and allI do is watch videos and surf the web,about 5 days ago I noticed it has really slowed down, youtube takes about a minute to load, any website I go on takes over a minute to load, my wifi is fine, runs my TV and pc with no issues, cleared background apps,rebooted many times and it is still very slow. I don't have any apps other than what it came with. I have done the optimization a few times also. Any help would be great.
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