Original topic:

Crashes (freezing) always after charging (Tab A9)

(Topic created: 2 weeks ago)
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thor_a1
Asteroid
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I experienced exactly the same what other people have already reported: The tablet has been fully charged, and then it freezes (crashes). A soft (!) reset (on/off + volume down) is always necessary. 

Seems to be an issue of the OneUI 8 update. Please don't answer with predefined text patterns a la 'clear app caches' etc. as all those hints do not work. 

Here are several references with this severe bug. Everybody with a A9 or A9+ tablet experienced the same and nobody found a solution so far:

https://r2.community.samsung.com/t5/Tablets/Charging-issue-with-Tab-A9-Plus/td-p/19963870

https://r2.community.samsung.com/t5/Tablets/Charging-problem/m-p/21077097

https://www.reddit.com/r/GalaxyTab/comments/1ph8a2n/one_ui_8_galaxy_tab_a9_system_crashes_sometimes/...

https://r2.community.samsung.com/t5/Tech-Talk/Issues-in-A9-after-OneUI-8-update-its-Recommend-Fixes/...

At Samsung: Please notice this issue. Would be great if you find a solution. 

9 Replies
jmmartin173
Constellation
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Yeah it happens to me too, but sometimes, not always, I hope Samsung fix this bug soon. Never happened before One UI 8 so it's probably a software bug,

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thefocus
Asteroid
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Second brand new tablet crash.Now I know why thanks dylan oops , sorry
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r_serbezov
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I have the same issue since the same update of the OneUI 8 and the problem is still not resolved. Every time I charge(up to 80%) I try to unlock the screen, it turns on and after touching it to unlock with the pattern, it goes off and become not responding. So I make soft reset with the side buttons every time since then.

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thor_a1
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Thank you for your feedback so far. It would be great if you could write to the Samsung Support via the Members app (feedback button). Please reference to this thread. URL of this thread see below.

Please, don't make any hard reset, and don't ship your device to the Samsung repair center. This is not a hardware issue, it is a software issue of OneUI 8.

Samsung has to know about this to fix it. Tell them that there are several people with exactly the same problem. You should include the system report, too (hook at the feedback dialogue).

https://us.community.samsung.com/t5/Tablets/Crashes-freezing-always-after-charging-Tab-A9/td-p/34447... 

 

 

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thor_a1
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Please, everybody who has the same problem as I should press the 'ME TOO'  button under my first post.

It's the fastest way for the Samsung support to recognize (and acknowledge!!) this severe issue with A9 Tablets. 

r_serbezov
Constellation
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Tablets

The only solution i found so far is to completely turn off the tablet so the Android OS is not running while the tablet charges. After you charge it, you can turn it on. Just don't leave it charging while the tablet is on or unplug it before the charging is complete.

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jmmartin173
Constellation
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Tablets

I charged several times without battery protection and it didn't freeze

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thor_a1
Asteroid
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I'll try it (no battery protection) and will report.

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jmmartin173
Constellation
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Charged several more times (3-4) and still didn't freeze

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