Solved: ultra hd player remote app issues - Samsung Community

userWEszAJ7YO6 · ‎10-11-2020

Trying to setup my phone as a remote through smart things. All goes great until I try to open the remote and get a add-on message asking me to download it. The problem is when I do tap download, it says it can't be downloaded and will not let me use the remote. Whats going on?

Dvd model # UBD-M9500ZA

It is on the supported device list.

SamsungLK · ‎10-11-2020

I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or support@smartthings.com

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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SamsungLK · ‎10-11-2020

I recommend reaching out to our SmartThings team. They can be reached at 1-866-813-2404 or support@smartthings.com

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Original topic:

ultra hd player remote app issues

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