Original topic:

"Couldn't create Secure Folder" error

(Topic created: yesterday)
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Flaps2
Astronaut
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Samsung Apps and Services

Everytime i open the Secure folder app it ends up giving me "Couldn't create Secure Folder Somthing went wrong. If this problem persists, contact Customer Service "

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meself
Honored Contributor
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Samsung Apps and Services
Clear Cache and Data: Go to the device's settings, navigate to "Apps" or "Application Manager," find the Secure Folder app, and clear its cache and data. This can help resolve glitches.

-Reinstall Secure Folder: If clearing cache and data doesn't work, you might consider uninstalling and reinstalling the Secure Folder app.

 

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Flaps2
Astronaut
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Samsung Apps and Services

i've already tried Clearing Cache and Data, but i have no option to uninstall

 

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meself
Honored Contributor
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Samsung Apps and Services
Try a soft reset press the power button and lower volume button at same time the phone should restart after few seconds
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Flaps2
Astronaut
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Samsung Apps and Services

still can't use it i thought it worked but i got the error again just a few seconds later

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meself
Honored Contributor
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Samsung Apps and Services
I would submit feedback bottom of the page tab on right support and than towards top of that page in box says summit feedback
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Flaps2
Astronaut
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Samsung Apps and Services

i don't see it anywhere

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meself
Honored Contributor
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Samsung Apps and Services
Let me find it
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meself
Honored Contributor
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Samsung Apps and Services
In support tab the quick search box third option in box slight scroll down from top
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