Original topic:

Samsung Members app errors

(Topic created: Sunday)
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Nathanialson
Asteroid
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I am unable to access Samsung Members app. I keep getting three different errors. I have cleared cache, cleared data, and restarted phone and still does not work. Errors say," Samsung Members isn't supported by your phone's system software. (19)," "Server response error Server error. Try again later. (500)," and "Server error. Try again later." I have One Ui8.5Beta on Samsung Galaxy S25 plus. I tried leaving error report but kept getting an error. 

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14 Replies
MsVirgo87
Black Hole
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Looks like all of us on 8.5 beta are all getting this on our phones
meself
Honored Contributor
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Server issue affecting everyone
GaryB82
Galactic Samsung Care Ambassador
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Samsung Apps and Services

Strange Im on 8.5 and its working great. I suggest uninstalling the Members app and reinstall to see if that resolves the problem. 

###EDIT###

It was working now it says Samsung Members isn't supported by your phone's system software.Screenshot_20251229_005323_Samsung Members.jpg

 



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IcyLondon
Constellation
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Samsung Apps and Services
I just got this one a few seconds ago... ๐Ÿ˜ฎ? ๐Ÿ˜ฎ? And i have 8.0.1766990966722.jpg
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mamaw22
Constellation
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Me too, im still on 8.0
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GaryB82
Galactic Samsung Care Ambassador
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Mine just started to work again


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CEParsons
Black Hole
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Samsung Apps and Services
Same. Was getting this error in the attached screenshot. App wouldn't even launch. When I got back in, everything was reset. Had to give app permissions, read notifications were now unread, so on. Must have been something fairly significant.1766993574762.jpg
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Pianodude58
Neutron Star
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Mine started again as well.
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MrGhoul
Black Hole
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I got the same error "samsung members isn't supported by your tablets system software" also. But when I restarted my tablet, the members app finally loaded. This has nothing to do with beta cause I'm not on beta.