Galaxy SmartTag2 disconnecting and not reconnecting

[Anonymous]

Hi everyone, i need help with my SmartTag2. Its keeps disconnecting, I can't use it for any action. I remove it, and I try to add it again its still not connecting. Anyone have an idea? 

[GaryB82]

I would try resetting the tag and try setting up again to see if the issue still happens

[Samsung_Moderator · Accepted solution]

Hello ChiefK-, Welcome to the Community. We understand how frustrating it is for the SmartTag2 to disconnect and not be able to reconnect. 

@GaryB82 is correct. Try resetting the tag and try to connect again. You can use this article for steps on resetting and setting up the device. https://www.samsung.com/us/support/answer/ANS00088244

If the tracker will still not connect, you can try the steps here: https://www.samsung.com/us/support/troubleshooting/TSG01111604/

If you continue to experience disconnecting and reconnect concerns, we recommend reaching out to customer support by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html.