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Error report: dexcom stelo reporting wrong data to health app

(Topic created: 09-25-2024 04:38 PM)
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joshm86
Constellation
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Samsung Apps and Services
Google fit gets the correct data and it is correct in the health connect app but showing wrong In health

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Samsung_Moderator
Community Manager
Community Manager
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Samsung Apps and Services

Hello, Welcome to the Community. We understand the concern with the inconsistencies in the data between the health apps.

We recommend reaching out to the Samsung Health team direct for inquiries regarding the app. They may be reached by calling 1-855-795-0509.

To submit an error report, please follow the steps here: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692

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2 Replies
Nawannabe
Asteroid
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Samsung Apps and Services

have the same issue. talked with samsung health support about it. they basically had me reset my entire phone. told me to keep and eye on it for the next couple of days but i can already tell it is not working. I cant get samsung support to understand its a samsung health issue. KakaoTalk_20241003_093106727.jpgKakaoTalk_20241003_093120158_01.jpgKakaoTalk_20241003_093120158_02.jpg

 

 

All of the datas should match up but its not. 
#samsunghealth
#healthconnect
#googlefit

#stelo

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Samsung Apps and Services

Hello, Welcome to the Community. We understand the concern with the inconsistencies in the data between the health apps.

We recommend reaching out to the Samsung Health team direct for inquiries regarding the app. They may be reached by calling 1-855-795-0509.

To submit an error report, please follow the steps here: https://us.community.samsung.com/t5/Tips-Tricks/How-to-Submit-an-Error-Report/ba-p/3001692