Can't log into AOL in Samsung email app

[J3Orbit_user]

Per the title, I'm unable to log into AOL to access my email in the stock email app: I'm on a J3 orbit, just did a factory reset on it and am trying to put my email back in the app, I put in my screen name and password, then push "next" and it gets stuck in an endless loop of trying to login. Same happens when I use the full email instead of screen name, as well as setting it up manually with the POP3/IMAP settings provided by AOL.

I've never had an issue logging in with the app on this device before.

[Edit]

I've resolved this issue by generating an App-Specific password, then returning to the email app and entering the password BEFORE typing my email address on the Add new account panel, once both sections are filled out I was able to see a "processing" legend appear and then I was logged into the account. Typing the email before entering the password would open a browsing page directed to AOL's login terminal within the email app, from there it would get stuck in an endless processing throbber.

Thanks for your help everyone, have a nice Sunday.

[J3Orbit_user]

I've resolved this issue by generating an App-Specific password, then returning to the email app and entering the password BEFORE typing my email address on the Add new account panel, once both sections are filled out I was able to see a "processing" legend appear and then I was logged into the account. Typing the email before entering the password would open a browsing page directed to AOL's login terminal within the email app, from there it would get stuck in an endless processing throbber.

Thanks for your help everyone, have a nice Sunday.

[mermaidcaviar]

Wow that's ancient lol

[J3Orbit_user]

She still works, lol!

[mermaidcaviar]

You may need to buy a birth certificate for verification for Samsung end to end encryption that your mail provider doesn't offer. Per Google search. Have you tried changing your DNS? Maybe that might work not sure.

[J3Orbit_user]

I don't know how to change DNS on my device, I've never had to before.

[mermaidcaviar]

App-Specific Password may be needed. Can you login via their website? They may be experiencing issues, your phone may be blocking a threat, too. May be good to see if they are experiencing issues like a news search.

[J3Orbit_user]

I'm able to login on the website, I'll look and see if there are/were any security issues happening. I haven't gotten support on their end yet, I tried chatting with a support bot earlier the chat wouldn't let me type past accepting the chat's privacy policy for some reason. 

[Robin621k]

Your device might too old!

[J3Orbit_user]

It could be, I'm able to login to the website on the stock browser without any issues,  it just seems stupid that I can't with the email app as well,

[meself]

I dont see dns affecting your ability to sign in yo AOL or any site for that matter

[mermaidcaviar]

You are correct i got confused, sorry.