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Hello, My remote just died. It's stuck on a Samsung channel with a black screen, and I cannot change anything with the remote (original... View Post 
massachusetts1
Solved. Contacted Samsung support directly. There is a button under the Samsung Logo at bottom right... View Post |
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I just installed my 2023 85" Frame TV and I am very disappointed with Samsung's quality control on the Frame. The TV has a very prominent... View Post 
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with your TV having this issue.... View Post |
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Appealing to Samsung - PLEASE ADD FEATURE to disable Volume overlay. When changing volume on my 2022 65" QLED TV, a giant overlay appears on... View Post
Samsung_Moderator
Thank you for your interest in sharing your idea with Samsung. We appreciate your feedback and will ... View Post |
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I have my Frame hardwired. Whne i try to use Smartthings to send a picture to the sTV, it "cant find" the TV. can I use both wired and... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be useful to use them at the same time, unfort... View Post |
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I have a QE55Q7FNA Samsung TVI am battling to set up dual Audio outputIs it all possible?Software Version T-KTM20CTV-2009-KTM20CJP-1037I would... View Post 
Samsung_Moderator
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non... View Post |
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Hi,Please see attached pictures below. The screen has a hard to describe, reddish tone.Sometimes for a few seconds becomes normal.Finally I caught... View Post
Samsung_Moderator
"Thanks for reaching out. Support for US products is the focus of this forum. As your device is a no... View Post |
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Samsung tv plus browse "live and on demand" pop up at the bottom every time I change channel very annoying the tv is not in store mode.... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with these pop up occurring. So... View Post |
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Purchased a samsung q60c, and cannot find the setting to have it turn on at say, 7AM like any other TV I have had in the last 10 years. Can anyone... View Post |
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This past week I noticed the right 40% of my 2021 QN32Q60A QLED 4K HDR TV screen darkened. -see image - I bought it about 20 months ago so it was... View Post 
cyberbiker
That paragraph probably has validity. I only had an Apple TV connected by HDMI, as the TV is connect... View Post |
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How can I get a part to my stand for my 55” S95B ? In the quick setup guide it’s part “C” View Post
Samsung_Moderator
All available parts can be ordered from our parts department, J&J International. You can either use ... View Post |
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I'm having difficulty finding/installing the Steam Link app. I've read a dozen articles, and watched several videos, but my 2023 Q60C... View Post
Samsung_Moderator
Hey everyone! I can understand your frustrations about the app not being on your TV. If the app isn'... View Post |
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I'm using a QN32Q60AA as a monitor connected to a Dell Latitude 5480 via HDMI direct from the laptop. Prior to yesterday I was powering the... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I can see how this may be useful. Unfortunately, there's no direc... View Post |
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Hi, Please see attached pictures below. The screen has a reddish tone. Similar to water damage... but: during setup today, for 1-1 second - it... View Post 
Samsung_Moderator
Hey, estrangedpeter. First, welcome to the community! Because of my kids, the tv may be the most imp... View Post |
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My new Samsung 55" S95C OLED TV, experiences seemingly random 2-5 second drop outs of both video and audio while trying to play PlayStation 5.... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see that you have tried all the recommended troubleshooting for... View Post |
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All of my TVs are Samsung Smart TVs. Two of my largest are a 65" and 75", they are not OLED.I can play and use any of the Samsung Apps,... View Post 
userYb71RE733c
I also broke down and called Directv and was told that the RC73 is not a universal remote even thoug... View Post |
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Has anyone ever really found a solution for Paramount+ not streaming on some models. I have a QN85QN90BAFXA and have had no success with any of... View Post 
user07BRlKAeU2
Update…did a factory reset as a last resort after the TV software update and now Paramount works….. View Post |
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I recently purchased 2 new qQD-OLED Samsung TV's, the qn55s95b and qn65s95b. They are both on the same latest firmware (1303). The 65 in. model... View Post |
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The support site lists USB firmware 1503 for the QN65QN90BAF TV but the TV reports firmware version is 4121. How do you manually check to confirm... View Post
Samsung_Moderator
Hello, There. Our website does not always have the latest firmware listed. The webmaster does their ... View Post |
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just purchased a samsung q60c, and cannot find the setting to have it turn on at say, 7AM like any other TV I have had in the last 10 years. Can... View Post |
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Can someone tell me the location of the 600x400 VESA mounting holes, specifically the distance from the bottom of the frame to the bottom set of... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I did find some helpful information for you, you can use the diag... View Post |
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I cannot get art mode via the Smart Things app to work on my Frame tv. I have tried using both my phone, for which I get the 'connect to the... View Post 
SamsungAllie
Good evening! I found this troubleshooting link that may be of assistance to you: https://www.samsun... View Post |
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Bought a 65” the frame a couple of weeks ago, 2 nights ago the art mode suddenly looks like this. Here I have selected with a white... View Post 
Samsung_Moderator
Good evening. I agree with @tomsframe. That's a good place to start 🙂 You can also check out the fo... View Post |
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This started about a week ago. When I come down stairs each morning and my frame is in art mode, it's always showing the mute icon slowly... View Post
Samsung_Moderator
Good afternoon! Do you have any external speakers hooked up to the TV? That may be causing the mute ... View Post |
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I’m beside myself. We just bought a 65” The Frame and at least half of the features are “not available” to use including: Samsung TV Plus The... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with not being able to use all ... View Post |
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New Samsung Frame 43" (2022) worked for a few hours then got stuck in art mode and crashes consistently. I cannot hit the home button or any... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I see how this can be frustrating with your frame TV having these... View Post |
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All of a sudden the tv doesn't recognize any component connected. That includes all hdmi ports & the coax port. I haven't tried the... View Post
Samsung_Moderator
Hello, Scottyboy. Thank you so much for reaching out with these details regarding your ports. Based ... View Post |
