Original topic:

TV black screen

(Topic created: 03-12-2024 02:01 PM)
644 Views
Dowlina
Constellation
Options
QLED and The Frame TVs

My QE75Q60RAT TV goes off but comes back on after a while

It sometimes has a black screen but the sound is still audible 

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hey, I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside of the US. There are differences between the US and International firmware,in which we do not have access to. If you purchased your device outside of the US, please visit the link below for support in your area.


https://www.samsung.com/us/common/visitcountrysite.html

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hey, I apologize for the confusion and any inconvenience. However, we do not have the ability to support models outside of the US. There are differences between the US and International firmware,in which we do not have access to. If you purchased your device outside of the US, please visit the link below for support in your area.


https://www.samsung.com/us/common/visitcountrysite.html